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            <h1 class="heading">
                Team Leader @ Teledirect Malaysia</h1>
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                        <a href="/careers/malaysia.aspx"><< Jobs in Malaysia</a></div>
                    <br />
                    <br />
                    The incumbent will be responsible to lead a team of Marketing Executives in a telesales environment. He /She will be required to manage and execute the day-to-day operations of the team which would include motivation, training, handling disciplinary issues and driving the team to meet with the required service level standards and sales targets. Supervisory and counselling skills are required.
                    <br /><br />
                    <strong>Detailed Responsibilities</strong>
                    <ul>
                        <li>Accountable for team sales, service level components, quality and productivity targets & indicators.</li>
                        <li>To provide on the job training, motivation and development for the team.</li>
                        <li>Achieve client’s expectations and ensure daily deliverables are met. </li>
                        <li>Initiate changes and constantly develop new ideas to improve work processes and sales performance.</li>
                        <li>To handle staff disciplinary issues.</li>
                        <li>Ownership and problem resolution; work very closely with team members to drive sales.</li>
                        <li>Compiling reports on team’s performance and customer feedback.</li>
</li>
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                    <br />
                    <strong>Job Qualification</strong>
                    <ul>
                        <li>Candidate must possess at least a Diploma or equivalent in any field. </li>
                        <li>At least 4 years of experience in related field with a minimum 2 years of experience in managing telesales teams. </li>
                        <li>Outgoing personality with good interpersonal skills.</li> 
                        <li>Must be able to work in Kuala Lumpur, Malaysia.</li>
                        <li>Employment Pass will be issued to successful foreign candidates.</li>
                        <li>Possess good communication skills both in written and oral communication in English. </li>
                        <li>Demonstrate good leadership, coaching skills and ability to drive a team of telesales agents to meet set targets. </li>
                        <li>Good command of English and Bahasa Malaysia. Knowledge in Mandarin would be an advantage</li>
                    </ul>
                    <br />
                    <strong>For interested candidates, please email your resume to <a href="">career@teledirect.com.my</a>
                        or click Apply Now:</strong>
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                    <a href="/careers/submit.aspx?jobrefcode=MY20130521001">APPLY NOW</a>
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